EDIGITECH provides end-to-end Customer Support Outsourcing for businesses of all sizes. Our trained support team handles every customer query, complaint, follow-up and service request on your company’s behalf.
Whether you are a startup, SME, or large enterprise — our support system helps reduce operational cost, increase efficiency and deliver a superior customer experience.
Our team works virtually as your internal support department and ensures smooth communication across Calls, Live Chat, Email & WhatsApp.
You receive regular reports of major complaints, new leads, escalations, and customer feedback — helping you make better business decisions.
Q1: Do you handle customer support completely?
Yes — we manage call, chat, WhatsApp & email support end-to-end.
Q2: Can you reply to customers as our brand?
Yes — our team will communicate professionally on your company’s behalf.
Q3: How are complaints handled?
We resolve minor issues and escalate major complaints with full reporting.
Q4: Do you offer 24/7 support?
Yes, 24/7, 12/7 & business-hour packages are available.
Q5: What industries can use this service?
E-commerce, real estate, education, service industry, SaaS, logistics, healthcare & more.